"Our exclusive Match Point system ensures efficiency and effectiveness - you receive the right reporter for your needs every time."
Suzanne Hand

Match Point System.
· We match the skill of our staff with the requirements of your case to ensure efficiency and accuracy.
· Whenever possible, the same reporter is assigned to continuing dates.

We are always available.
· We are available 24 hours a day, 7 days a week.
· Our regular office hours are Monday through Friday from 9:00 a.m. to 5:30 p.m., EST.
· During regular office hours, a member of our staff will always answer the phone and respond to your needs.
· If you call before or after office hours or on weekends, you will receive an immediate return call when you contact our answering service.

We provide reliable, experienced professionals who understand the importance of maintaining the integrity of the record.
· Our reporters are experienced, professional and reliable.
· Our reporters will arrive at least 15 minutes before the scheduled start time.
· Many of our reporters have worked with Suzanne Hand & Associates for 10 years or more.

We provide prompt, efficient service.
· We provide expedited delivery, daily copy, and “dirty asciis” or rough drafts upon request.
· Our usual transcript turnaround time is 10 business days.
· We deliver transcripts and exhibits in hard copy (print) or by e-mail.
· We make every effort to cover last minute bookings.

We archive transcripts securely.
· For over a decade we have been archiving all of our transcripts – both court reporting and tape transcription – in our offices and at a secure offsite location.